FAQs - Numero eSIM App

General

1. What Does eSIM in “Numero eSIM” Stand for?

While Numero means “Number” in Spanish, our eSIM stands for Electronic SIM. The phone number is delivered electronically through the mobile application, and you can not use the eSIM without the app.

2. What Do I Need to Use Numero?

App version 4.2 or higher for Android and 9.0 or higher for iOS
Internet Connection
Payment Method

3. How Do I Register in Numero?

Follow these steps:

Install Numero eSIM on your mobile
Just enter your real phone number and start browsing the application services.
You will not need to activate your number in which you registered within Numero unless you decide to subscribe to one of Numero's paid services such as buying a number or charging credit. Follow the steps in detail here.

In case of having trouble registering to the app, please contact our support team at support@numero.global

4. How Do People Call Me On Numero?

People call you on your Numero's number as they usually do with your real one because it's real. All you need after purchasing the number is to give the concerned persons your new number as you normally do.

5. How to Check the Current Available Countries?

Our app provides numbers for 80+ countries and 3500+ cities worldwide, and the list is consistently changing and expanding. To check the list of countries:

Install and register in Numero eSIM
Open the App and go to "Phone Numbers" to browse the list of countries
Click on each country to see the list of available cities and click on the city to see the list of available numbers

6. Can I Use Numero on Tablets?

Yes. You can turn any smart device into a calling device with Numero.

7. Can I Use Numero When travelling?

Yes. Numero eSIM works regardless of your geographical location. You just need an internet connection to make calls.

8. What is Android’s Work Profile? And how is it related to Numero Space?

The work profile is a solution that allows admins to control some data and apps separately from everything else on the device. Numero Space allows you to clone all apps on your Android device by creating a new work profile.

9. I Bought a Virtual Number and I Can’t Activate it in My iPhone’s eSIM, Why?

Our eSIM stands for "electronic SIM" and not "embedded SIM" as the phone number is delivered electronically through the mobile application. If you have any of the Dual SIM iPhones (one of them being apple's eSIM) like iPhone XS, iPhone XS Max, and iPhone XR then don't confuse apple's embedded eSIM with our electronic eSIM. Our virtual numbers won't be embedded in your phone's eSIM and can only be managed through our app. Follow here to learn more about the different types of SIMs.

10. How Do I Change My Numero Number?

The only way to "change" the Numero eSIM number is to unsubscribe and add a new number. You can not trade or exchange a number at the moment, however, this might be a future feature.

11. What iOS and Android Version Do I Need to Use Numero?

4.2 or higher for Android and 9.0 or higher for iOS.

12. Do My Contacts Need to Have Numero Installed on Their Phones?

No. Numero eSIM works just like a regular phone number, so the recipient does not need to download the app.

13. I Didn’t Receive My Verification Code, why?

Please contact our support team within the app or via support@numero.global. Provide your real mobile phone number to solve your problem.

14. Does Numero eSIM Provide a Free Trial?

Numero no longer offers the 24 hours free trial to new users by the end of April 15th, 2020. Numero eSIM upgraded its services and preferred to provide its users with a free number for a longer time through the updated Free Number Center.

15. What Are the Paid Services Available in Numero?

We Provide:

Virtual numbers for more than 80 countries and 3500 regions.
Call credit of 1,5, 10, 20, 50 € for calls.
Internet packages for more than 50 countries and 1000 regions The application provides other services such as Hiding the number when calling and Forwarding calls.

16. What Are The Available Payment Options?

A valid payment card (Debit or Credit)
App store credits
Redeem codes if available

17. Are There Any Additional Fees to Payments?

Yes. Additional fees may apply depending on currency exchange rates and country tax rules.

18. What Are The Current In-App Purchases?

You need to pay for buying eSIM numbers with a monthly subscription system and no long-term commitment. And, you need to pay for buying eSIM Data plans. Also, you will need to buy in-app call credit. There might be additional amazing features in the future that will require payments, and we will make that clear in our advertising and in-app.

19. How Much Does Roaming Cost With Numero?

Nothing! Roaming is completely free. Receive calls free anywhere in the world on your eSIM numbers. Just make sure you are using Wi-Fi and not your phone's data.

20. Can I Upgrade and Downgrade from Annual Subscription?

Upgrade to the annual subscription:

If you are an iOS user, the annual subscription will start immediately and you will be refunded the rest of your monthly subscription.
If you are an Android user, (due to Google Play store policy) the annual subscription will start at the end of your current monthly subscription.

Downgrade from annual subscription: To downgrade from the annual subscription, you have to cancel your subscription and subscribe again for a month. In this case, you will lose the subscription fees.

21. What Is The Subscription Period?

Virtual phone numbers: All numbers work on a monthly subscription basis, which means that the user must pay for the subscription extension each month to maintain the same number. Some other numbers provide annual subscription plans, where users pay annually. Data eSIM: It depends on the data plans you chose. Once your purchased Data plan is activated, you can use it within 7 or 30 days.

22. Do I Have to Buy Credit For Every Number I Subscribe To?

No. The purchased balance can be used for any number you have subscribed to.

23. How to Set Up Voicemail?

Voicemail allows you to automatically record incoming calls if there is no user response, and all recorded messages are sent to the user's email. You can activate the voicemail feature as follows:

Click the Voicemail icon from the main screen or from the side menu.
Enter the email you want to receive your voicemails in and click "Connect to Voicemail" when done.

Visit here for more details on how to use the voicemail feature.

24. Does the Caller Know that His Call Has Been Forwarded?

No. He won’t feel a thing.

25. I Activated Numero Call Forwarding, But It’s Not Working, Why?

In some rare cases, the phone number’s provider doesn't support this feature. But, in all cases, don't hesitate to contact our support team in the app or via email support@numero.global.

26. Are My Calls and Messages Secure?

Yes, all of your calls and SMS messages are safe as they are all encrypted.

27. Does Buying Numero Numbers Require Proof of Documentation?

Some providers of numbers in some countries will require you to prove your identity with formal documents like a photo of your ID for further security.

28. Why Does Numero Ask for Your Real Number to to Verify Your Account?

Out of providing unique simplicity and flexibility, we don't ask you to verify your real number right from your entry to the app. Browse our services and see our coins center along with other features and then decide. Only then, verify your account to start using it.

1. Indeed, the number is linked to the device. Therefore, when asking for your real number, we intend to ensure that no one else will use your number on any other Numero account by linking your verified number to the device ID. That is, in case anyone is trying to use your number from the device rather than the one used in the registration, we will ask for the verification code to protect your account.
2. To help you regain your account with the coins, credits and numbers when you format your device or uninstall the app unintentionally.

29. I Need to Transfer My Numero Account From One Number to Another. How?

Our support will work out for you the minute we assure your identity. Contact our support via the app or email support@numero.global

Virtual Phone Numbers

1. Can I Register Without Having A Real Phone Number?

No, You have to register with your real phone number to assure more security. In case you lost your account, we can help you restore it.

2. How Do I Buy Numero Numbers?

To buy virtual numbers, follow these simple steps:

Register in Numero eSIM app
Choose the "Phone Numbers" icon from the home page.
Choose the country you want the number from, then choose the region.
From the list of numbers, click on the number you wish to buy and click the "Buy Plan" button. For more details, follow the steps in the tutorial here.

3. Are My Phone Contacts and Numero Contacts Linked?

Yes! You will find all of your phone's contact automatically synced with the app.

4. Why Can’t I Make Calls?

This could be due to several reasons:

You may have run out of credits.
The number you are calling is incorrect, can not be accessed, or you have not entered the country key.
Poor Internet connection.

The best thing you can do in all cases is contacting customer support at support@numero.global or send a ticket from within the app.

5. Can I Send and Receive International SMS with All Numeo Numbers?

You need to check your number'ss features before purchasing it. Some numbers do not support receiving SMS. However, sending SMS is an option in all Numero numbers.

6. What Do I Do If I Can’t Find the Number Area That I Need?

We try our best to provide as many countries/ cities as possible, and this process might take some time. However, if you do not find the area number you are looking for at the moment, you can request it directly from the app. Go to the countries list and click on the dotted icon below. It will open a "Request eSIM" ticket, and our team will instantly receive your request and try to provide the number for you.

7. How Many Numero Numbers Can I Buy on One Phone?

As many as you want! There's no limit.

8. Can I Make International Calls with Numero Numbers?

Of course!

9. Can I Receive Calls On My Numero Number?

You can receive calls on your Numero eSIM numbers on any device. All calls from the online caller are forwarded to the Numero eSIM application, so you must have an internet connection to receive calls. You can set up Voicemail or Call Forwarding when you are not connected or unavailable or divert calls to your actual number.

10. What Types of Numbers Are There in Numero?

Numero eSIM app provides:

Social Media Numbers
Mobile Numbers
Toll-free numbers
Countries Numbers

11. Can I Use Numero Numbers to Register in Social Media And Apps Like WhatsApp?

Yes, we provide this feature in Social Media Numbers category and some other numbers. Please make sure to check the number of features before purchasing the number. Note that SMS delivery from internet services for these numbers is not guaranteed when registering in social media and app. Therefore, it is advised to use the WhatsApp option to receive the verification codes.

12. How Can I Activate my Numero Number on WhatsApp?

Regarding activating your Numero number on WhatsApp, click here.

13. Why Are Some Numbers Blocked on WhatsApp?

Your Number or device can be banned by WhatsApp in these cases:

When you send spam messages.
When Multiple Whatsapp contacts block you.
When you try to register with multiple numbers in a short period.

14. I Received a Ban from Facebook, Viber or Telegram Before Entering my Activation Code, Why?

You can contact the support team to provide you with the appropriate solution. And if the ban continues, do not hesitate to contact our support team within the app or via support@numero.global.

15. Can I Use the Toll-Free Number to Call Out?

Yes

16. How Is Toll-Free Cost Calculated?

The cost varies from one country to another and depends on the caller's number type if it's a landline, mobile or PayPhone number.

17. Can I Own More Than One Toll-Free Number?

Yes. You can forward calls to different devices, as well.

18. Can I Receive Concurrent Call Lines on Multiple Toll-Free Numbers?

Yes. You can have multiple active lines on multiple toll-free numbers at the same time on the same device. Use the hold feature to manage the multiple calls, and you can watch your calls history to follow up after the calls.

19. How Much Do Toll-Free Number Outgoing Calls Cost?

It depends on the calling destination.

eSIM Data

1. What is eSIM?

An eSIM is a SIM card that is embedded in the device. Also, it works only on unlocked eSIM-compatible devices. Moreover, on an eSIM compatible device, subscribers can start connecting by simply scanning a QR Code and entering a Confirmation Code. Besides, subscribers can manually enter the details provided in the eSIM confirmation details. For more details about data eSIM plans, click here.

2. Are Numero eSIM Data Plans Refundable?

Data packages are unique and can be activated on one device only. Thus, it is nonrefundable.

3. How Long Can I Use my Numero Data eSIM?

Open Numero -> My eSIMs -> My Data -> Select your data plan package and check the duration.

4. How Many eSIM Can I Have?

Numero subscribers are welcome to buy as many data eSIM plans as they prefer. In other words, there is no ceiling to that. However, one Plan will be working at a time.

5. Where Can I Find my Confirmation Code?

Please check your purchased data package duration. Open Numero -> My Numbers & Data -> My Data -> Installation Guide -> View You QR or SM-DP+Address and Activation code

6. How do I know which SIM is using data?

Navigate to your device’s Mobile/Cellular Settings and check under “Mobile Data”. Your device will specify whether it is using data from the Primary SIM (your physical, regular SIM card) or the eSIM. If you have multiple eSIMs installed, your device will also specify which eSIM is being used by displaying its label - the nickname which you chose for your eSIM at the point of installation. Have changed the script to the new idea "the need to be globally present in order for your customers to feel encouraged to contact you.

7. How Do I recharge my Data eSIM?

Users cannot recharge the data plan. Yet, they are welcome to purchase a new one at any time.

8. What can I do if I cannot scan my QR code?

In some cases regarding mobile camera dysfunctionality, users can install data packages manually using Numero SM-DP+Address and Activation code given to you once you purchase the eSIM data alongside with the QR code.

9. My Numero Data eSIM is not working! What to do?

Please Do Not worry and make sure of the following:

First, make sure that your mobile roaming is switched on. Setting -> Mobile Data -> Mobile Data Options -> Data Roaming -> Enable.

2. Second, make sure your location has data coverage. In case your location has weak or limited coverage causing some difficulties accessing the internet, try to move to a better signal location (Observe 3G or 4G/LTE bar indicator). However, if the signal is strong and your eSIM is still not connected, try to restart your mobile.

Over and above, you can always contact our customer support via the application or contact us from here.

10. How can I scan the QR code using the same phone?

Take a screenshot of your QR code and send it to another device then scan it.

11. How do I set my data back to my home service upon return?

To set your Cellular Data plan back to your home service-

Go to Settings
Tap Cellular
At the top of the screen tap Cellular Data
Select "Primary" to turn on your home data services.

12. How can I remove the eSIM profile once my data plan is expired?

Go to Settings > Cellular.
Tap the eSIM label you want to erase.
Tap Remove Cellular Plan.

13. Are voice and SMS available with the eSIM data?

No, but we do provide calls & SMS as a separate product with international calling rates as cheap as local. We also provide virtual phone numbers from +80 countries where you can also receive free calls anywhere in the world. More information; here.

14. How long do I wait to receive the eSIM QR code after payment?

Once the payment has been processed, you will immediately receive the QR code on the payment confirmation screen. You will also receive an email with your QR code and payment confirmation details.

15. How do I know which SIM is using data?

16. I lost my device. How do I disable my eSIM account?

If you lost your device and want to suspend or terminate your eSIM profile, please send your request to our Customer Service.

17. I have a new iPhone/iPad. How can I reinstall my eSIM profile on it?

Contact our support to request a SIM swap by providing:

Old device model/brand
New device model/brand
EID of your device (under Settings/General/Information)
Email address used for your account

18. Can I deactivate my eSIM profile on my iPhone when I travel or when I do not use it?

To temporarily deactivate your eSIM, go to: – Settings – Mobile Data – Select the eSIM you want to deactivate – Set the button “Activate this number” at the top of the screen to OFF Note: When you travel or are not using your eSIM, we suggest that you do not remove it because you can simply deactivate/reactivate it as indicated above until you need it again.

19. I purchased the wrong data plan and did not use it, how can I change it?

Please contact our customer support department as soon as possible, enclosing the payment ticket for the "wrong" data plan that you received through email. It's important to know that if the data plan has been used (even partially), you won't be able to change it.

20. My eSIM profile is installed and active on my iPhone/iPad, the network is displayed but I don’t have access to the Internet, what should I do?

To get a network, you must perform a manual network search. To do that, in your iPhone/iPad go to:

Settings
Mobile Data
in DATA PLANS, select your eSIM profile “Secondary”
Choose Network selection
in order to execute a manual search, turn off the automated mode
Select the network from the drop-down menu when the list of available networks appears

Calls & SMS Credits

1. How Do I Recharge Or Add Credit?

To recharge your credit balance, click on the "Calls Credits" from the home page and then choose the amount you want to recharge with (€1, €5, €10, €20, €50). Or simply click on your balance display in your dial screen and purchase it.

2. How Much Do Calls Cost? How Are Calls Charged?

You are charged based on the price of the destination you are calling. To check the price rates, simply go to the home [age and choose "Call Credits". You can also dial the number you want to call in the dial pad or choose your contact, and the call rate will be displayed underneath the number. Call rates are displayed per minute.

Free Coins Center

1. Can I Get a Free Number in Numero?

Yes. You can get a USA free number through our Free Number Center in the Android version and iOS. For more information about how to do it, check this tutorial: Virtual Phone Number for Free.

2. No Coins Added from Watching the Videos, Why?

Dear, anything that happened to your phone may have prevented you from watching the video till the end. You must make sure that you see the reCaptcha check to make sure the video is calculated for you.

3. Why Do I Only See “Good Luck” Whenever I Turn the Wheel of Fortune?

Dear, remember that the more active you are in Numero, the greater the chance of winning. You may not have been fortunate at the time, try again at another time, and you will undoubtedly win.

4. I Completed the Game, But I Didn’t Get the Coins, Why?

This may happen due to a number of reasons, including:

You did not complete the game as required.
You lost your internet connection at a certain point preventing the game from being calculated.
You may have completed the game before installing Numero.

If none of this happens to you, contact our support team via the app or email, and we will work to provide you with the solution, of course.

5. Why Don’t I Have Any Videos to Watch and Earn Coins from Watching them??

This depends on your country because, in some countries, there are not many advertisers available. So, you don’t see many videos to watch. After all, try watching videos at different times, and remember you still can win coins in a lot of ways, click here to see how.

6. Will Every Coin My Invited Friend Collects Be Added to My Wallet?

In case the friend that you invited to Numero has collected the coins from:

Checking in daily
Watching videos
Sharing on Facebook
Spinning the Lucky Wheel
Playing through the Challenge Wall

you will be rewarded with the same number of coins. However, in case your friend has bought the coins, received them from a third friend or been rewarded the coins from our support team for rating our app, you won't get a similar action.

7. Haven’t Collected Coins for a While now. Will I Be Losing them Accordingly?

If you have been collecting a good number of coins but stopped collecting for more than Two Weeks, we will exchange the worth coins of a virtual number.

Bundles

1. Can I rebuy the bundle after being expired?

Yes. If we still offer it, you will be able to re-buy it from the expired tab on the “My Bundles” section.

2. What happens to my products when the bundle expires?

The number will expire
The data package will be terminated
The call credit offer will deduct from your account. That is if the local call credit is 2 Euro, it will be 0.

3. Where to find my bundle number, data package, local call credit?

Go to the “Active eSIMs” to display the bundle number.
“My DATA packages” to display the data.
“My Call Credit” to display the local call credit.

4. Do all the bundles include a number?

No. Not all the bundles contain a number, for example, Turkey’s bundles contain only call credit and data packages.

5. Shall I have the bundle number from the same country I am flying to?

No. For Italy and France, the number that will be added with the bundle is the Sweden number. However, you can still use it to call locally based on the purchased bundle.

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