FAQs

What Would You Like To Know About Your Best Virtual Number App -Numero eSIM-?

Do you have a question while using your virtual number app on iPhone or Android? check the list below or search to get your answer quickly.

Payments & Charges

How Much Do Numero eSIM Numbers Cost?

We try hard to provide the lowest prices possible and eSIM number prices depend on the country and start from €5.

What Are The Available Payment Options
  1. Valid payment card (Debit or Credit)
  2. PayPal
  3. App store credits
  4. Redeem codes if available

Are There Any Additional Fees to Payments

Yes, additional fees may apply depending on currency exchange rates and country tax rules.

Is There Trial Available

Yes, once you register with the app and open it you can start your optional free USA number for 24 hours charged with €0.50 credit to use. After the trial is over you can choose to either buy the same number, or choose another.

Note: You can get 1 trial on the same device, even when you register with multiple phone numbers.

What Are The Current In-App Purchases

You need to pay for buying eSIM numbers that is a monthly subscription system with no long term commitment. Also you will need to buy in-app call credit.

There might be additional amazing features in the future that will require payments and we will make that clear in our advertising and in-app.

How Much Do Calls Cost? How Are Calls Charged

You are charged based on the price of the destination you are calling. To check the price rates, simple go to the side menu and choose “Recharge & Rates”.

You can also dial the number you want to call in the dial pad, or choose your contact, and the call rate will be displayed underneath the number.

Call rates are displayed per minute.

How Much Does Roaming Cost With Numero eSIM

Nothing! Roaming is completely free. Receive calls free anywhere in the world on your eSIM numbers. Just make sure you are using Wifi and not your phone’s data.

Subscription & Recharge

Can I Upgrade And Downgrade From Annual Subscription?

Upgrade to annual subscription:

  • If you are an iOS user, the annual subscription will start immediately and you will be refunded the rest of your monthly subscription.
  • If you are an Android user, (due to Google Play store policy) the annual subscription will start at the end of your current monthly subscription.

Downgrade from annual subscription:

To downgrade from annual subscription, you have to cancel your subscription and subscribe again for a month. In this case you will lose the subscription fees.

What Is The Subscription Period

All numbers work on a monthly subscription basis, which means that the user must pay for the subscription extension each month in order to maintain the same number.

Do I Have to Buy Credit For Every Number I Subscribe To

No. The purchased balance can be used for any number you have subscribed to.

Usability

What eSIM In "Numero eSIM" Stands For?

Our eSIM stands for Electronic SIM (eSIM) as the phone number is delivered electronically through the mobile application, you can not use the eSIM without the app.

Can I Register Without Having A Real Phone Number

No, You have to register with your real phone number for more security. In case you lost your account we can help you to restore it.

What Do I Need To Be Able To Use Numero eSIM
  1. App version 4.2 or higher for Android, 9.0 or higher for iOS
  2. Internet connection
  3. Payment method

How Do People Call Me On Numero eSIM

People call you on your Numero’s eSIM number as they usually do with your real number, because it’s real.

All you need after purchasing the number is to give the concerned persons your new number as you normally do.

Can I Use Numero eSIM Numbers to Register In Social Media And Apps Like WhatsApp

Yes, we provide this eSIM feature in Social Media Numbers category and USA – Ohio numbers.

Note that SMS delivery from internet services for this numbers is not guaranteed when registering in social media and app so it is advised to use the call option to receive the registration codes.

How to Check The Current Available Countries

Our app provides numbers for more than 20 countries and over 2000 cities worldwide and the list is consistently changing and expanding.

To check the list of countries:

  • Install and register to Numero eSIM
  • Open the App and go to “Buy eSIM” to browse the list of countries
  • Click on each country to see the list of available cities and click on the city to see the list of available numbers

How Do I Buy eSIM Numbers

To buy eSIM numbers follow these simple steps:

  1. Install Numero eSIM from either Google Play or App Store
  2. Open the side menu and choose “Buy Number – eSIM”
  3. Select the country you want the number from, then choose your city
  4. From the list of numbers, click on the one you like to buy and click “Buy Package” button

You can also access the countries list from the “Buy Number” or “+” sign on top of your dial screen.

Are My Phone Contacts And Numero eSIM Contacts Linked

Yes! You will find all of your phone’s contact automatically synced with the app.

How To Set Up Voicemail

Voice mail (automatic answering machine) allows you to record incoming calls automatically if there is no response from the user, and all recorded messages are sent to the user’s e-mail, and you can activate it as follows:

  • Open the Numero eSIM application on your smartphone.
  • From the menu choose “Voicemail”
  • Enter the email you want to receive voicemail to and click “Connect to Voicemail” when done

This feature is very helpful when you are offline or not connected to the internet.

Can I Use Numero eSIM On Tablets

Yes, you can turn any smart device into a calling device with Numero.

Can I Use Numero eSIM When I Travel

Yes, Numero eSIM works regardless of your geographical location. You just need an internet connection to make calls. The best part is, roaming will always be free on your eSIM numbers!

Why Can't I Make Calls

This could be due to several reasons:

  • You may have run out of credits
  • The number you are calling is incorrect, can not be accessed, or you have not entered the country key
  • Poor Internet connection

The best thing you can do in all cases is contact customer support at support@numero.global or send a ticket from within the app.

How Do I Register To Numero eSIM

Follow these steps:

  • Install Numero eSIM on your mobile
  • Enter your real mobile number via our trusted Facebook verification system
  • Within seconds you will receive and fill in your code
  • You are now registered to Numero

In case of having trouble registering to the app, please contact our support team at support@numero.global

Can i register in social media with the trial number?

The trial virtual numbers are valid for 24 hours mainly to try calls quality and SMS. Registering in social media and apps using the free trial number is not allowed for security reasons as trial numbers are distributed to different users daily.

The registration using your virtual number in social media is guaranteed when you buy a virtual number in Numero eSIM.

Can I get a free number in Numero?

Yes, you can get a USA free number through our coins center in the Android version and soon in the iOS version.
For more information about how to do it, check this tutorial: Virtual phone number for free.

What is Android's Work Profile? And how is it related to Numero Space?

Work profile is a solution allows admin to control some data and apps separately from everything else on the device. Numero Space allows you to clone all apps on your Android device by creating a new work profile.

I bought a virtual number and I can't activate it in my iPhone's eSIM, why?

Our eSIM stands for “electronic SIM” and not “embedded SIM” as the phone number is delivered electronically through the mobile application.
If you have any of the Dual SIM iPhones (one of them being apple’s eSIM) like iPhone XS, iPhone XS Max, and iPhone XR then don’t confuse apple’s embedded eSIM with our electronic eSIM. Our virtual numbers won’t be embedded to your phones eSIM and can only be managed through our app.

How Do I Change My Numero eSIM Number

The only way to “change” the Numero eSIM  number is to unsubscribe and add a new number. You can not trade or exchange a number at the moment, however this might be a future feature.

What OS Version Do I Need To Use Numero eSIM

4.2 or higher for Android and 9.0 or higher for iOS.

Do My Contacts Need To Have Numero eSIM Installed On Their Phones

No. Numero eSIM works just like a regular phone number, so the recipient does not need to download the application.

Can I Send And Receive International SMS With All eSIM Numbers

We provide both mobile and landline numbers, so some numbers might lack SMS features.

Every number’s features are listed in the “Subscription Summary” page.

What Do I Do If I Can't Find the Number Area That I Need

We try our best to provide as many countries/ cities as possible and this process might take some time; however, if you do not find the area number you are looking for at the moment, you can request it directly from the app.

Go to countries list and click on the dotted icon below. It will open a “Request eSIM” ticket for you and our team will instantly receive your request and try to provide the number for you.

How Many eSIM Numbers Can I Buy On One Phone

As many as you want! There’s no limit.

Can I Make International Calls with eSIMs

Of course!

I Didn't Receive My Verification Code

Please contact our support team at support@numero.global. Include your real mobile phone number.

Can I Receive Calls On My eSIM Number

You can receive calls on your Numero eSIM numbers on any device. All calls from the online caller are forwarded to the Numero eSIM application, so you must have an internet connection to receive calls. You can set up Voicemail or Call Forwarding when you are not connected or unavailable, or divert calls to your actual number.

Do I Need An Internet Connection To Use Numero

You need to be connected to the internet to make calls and send SMS, but you can still receive calls when offline by activating Voicemail and Call Forwarding features to receive your calls on either your email or another available number you choose.

How Do I Recharge Or Add Credit

To recharge your credit balance, click on the “Recharge & Rates” from the menu and then choose the amount you want to recharge with (€5, €10, €20, €50).

Or simply click on your balance display in your dial screen.

You can choose to pay with the app store credit which will be topped up in 2 hours, or PayPal which will be topped up instantly.

Why are some mobile numbers features disabled?

Because some countries do not support the SMS feature.

But stay tuned, we are trying to provide mobile numbers with full features.

Why is the free trial activated manually?

To give you the ability to start the trial when you need to try it for 24 hours.

Are there any terms to the manual (optional) trial?

Yes, you must know about the following terms:

  • Registering in social media and apps using the free trial number is not allowed for security reasons as trial numbers are distributed to different users daily.
  • Trial balance stays in your account even if you do not purchase a number.

What types of numbers in Numero?

Numero eSIM app provides landline, mobile, toll free numbers.

Why are some numbers blocked on WhatsApp?

Your Numer or device can be banned by WhatsApp in these cases:

  1. When you send spam messages.
  2. When Multiple Whatsapp contacts block you.
  3. When you try to register with multiple numbers in a short period.

Registering in social media and apps using Numero’s free trial number is not allowed for security reasons as trial numbers are distributed to different users daily.

Can i own more than one toll free number?

Yes, and you can forward calls to different devices.

How is toll free cost calculated?

The cost varies from one country to another and depends on the caller’s number type if it’s a landline, mobile or PayPhone number.

Can I use the toll free number to call out?

Yes.

How much cost toll free number outgoing calls?

It depends on calling destination.

Can I receive concurrent call lines on multiple toll free numbers?

Yes, you can have multiple active lines on multiple toll free numbers at the same time on the same device.
Use hold feature to manage the multiple calls.
You can watch your calls history to follow up after the calls.

Security

Are My Calls and SMS Messages Safe

Yes, all of your calls and SMS messages are safe as they are all encrypted.

Are My Personal Information Being Shared

No, we don’t share your information with any third parties.

Does Buying eSIMs Require Proof of Documentation

Only some numbers will require you to prove your identity with formal documents like a photo of your ID for further security.

Why Does Numero Request My Real Number

Your real number is only needed to register with the app and to validate your account. After you register you can change your default phone number.