FAQs

What Would You Like To Know?

Payments & Charges

How Much Do Numero eSIM Numbers Cost?

We try hard to provide the lowest prices possible and eSIM number prices depend on the country and start from €5.

What Are The Available Payment Options?

  1. Valid payment card (Debit or Credit)
  2. PayPal
  3. App store credits
  4. Redeem codes if available

Are There Any Additional Fees to Payments?

Yes, additional fees may apply depending on currency exchange rates and country tax rules.

Is There Trial Available?

Yes, once you register with the app and open it you will have a free USA number for 24 hours charged with €0.50 credit to use. After the trial is over you can choose to either buy the same number, or choose another.

What Are The Current In-App Purchases?

You need to pay for buying eSIM numbers that is a monthly subscription system with no long term commitment. Also you will need to buy in-app call credit.

There might be additional amazing features in the future that will require payments and we will make that clear in our advertising and in-app.

How Much Do Calls Cost? How Are Calls Charged?

You are charged based on the price of the destination you are calling. To check the price rates, simple go to the side menu and choose “Recharge & Rates”.

You can also dial the number you want to call in the dial pad, or choose your contact, and the call rate will be displayed underneath the number.

Call rates are displayed per minute.

How Much Does Roaming Cost With Numero eSIM?

Nothing! Roaming is completely free. Receive calls free anywhere in the world on your eSIM numbers. Just make sure you are using Wifi and not your phone’s data.

Subscription & Recharge

What Is The Subscription Period?

All numbers work on a monthly subscription basis, which means that the user must pay for the subscription extension each month in order to maintain the same number.

Do I Have to Buy Credit For Every Number I Subscribe To?

No. The purchased balance can be used for any number you have subscribed to.

Usability

What Do I Need To Be Able To Use Numero eSIM?

  1. App version 4.2 or higher for Android, 9.0 or higher for iOS
  2. Internet connection
  3. Payment method

How Do People Call Me On Numero eSIM?

People call you on your Numero’s eSIM number as they usually do with your real number, because it’s real.

All you need after purchasing the number is to give the concerned persons your new number as you normally do.

Can I Use Numero eSIM Numbers to Register In Social Media And Apps Like WhatsApp?

Yes, we provide this eSIM feature in Social Media Numbers category and USA – Ohio numbers.

Note that SMS delivery from internet services for this numbers is not guaranteed when registering in social media and app so it is advised to use the call option to receive the registration codes.

How to Check The Current Available Countries?

Our app provides numbers for more than 20 countries and over 2000 cities worldwide and the list is consistently changing and expanding.

To check the list of countries:

  • Install and register to Numero eSIM
  • Open the App and go to “Buy eSIM” to browse the list of countries
  • Click on each country to see the list of available cities and click on the city to see the list of available numbers

How Do I Buy eSIM Numbers?

To buy eSIM numbers follow these simple steps:

  1. Install Numero eSIM from either Google Play or App Store
  2. Open the side menu and choose “Buy Number – eSIM”
  3. Select the country you want the number from, then choose your city
  4. From the list of numbers, click on the one you like to buy and click “Buy Package” button

You can also access the countries list from the “Buy Number” or “+” sign on top of your dial screen.

Are My Phone Contacts And Numero eSIM Contacts Linked?

Yes! You will find all of your phone’s contact automatically synced with the app.

How To Set Up Voicemail?

Voice mail (automatic answering machine) allows you to record incoming calls automatically if there is no response from the user, and all recorded messages are sent to the user’s e-mail, and you can activate it as follows:

  • Open the Numero eSIM application on your smartphone.
  • From the menu choose “Voicemail”
  • Enter the email you want to receive voicemail to and click “Connect to Voicemail” when done

This feature is very helpful when you are offline or not connected to the internet.

Can I Use Numero eSIM On Tablets?

Yes, you can turn any smart device into a calling device with Numero.

Can I Use Numero eSIM When I Travel?

Yes, Numero eSIM works regardless of your geographical location. You just need an internet connection to make calls. The best part is, roaming will always be free on your eSIM numbers!

Why Can't I Make Calls?

This could be due to several reasons:

  • You may have run out of credits
  • The number you are calling is incorrect, can not be accessed, or you have not entered the country key
  • Poor Internet connection

The best thing you can do in all cases is contact customer support at support@numero.global or send a ticket from within the app.

How Do I Register To Numero eSOM?

Follow these steps:

  • Install Numero eSIM on your mobile
  • Enter your real mobile number via our trusted Facebook verification system
  • Within seconds you will receive and fill in your code
  • You are now registered to Numero

In case of having trouble registering to the app, please contact our support team at support@numero.global

How Do I Change My Numero eSIM Number?

The only way to “change” the Numero eSIM  number is to unsubscribe and add a new number. You can not trade or exchange a number at the moment, however this might be a future feature.

What OS Version Do I Need To Use Numero eSIM?

4.2 or higher for Android and 9.0 or higher for iOS.

Do My Contacts Need To Have Numero eSIM Installed On Their Phones?

No. Numero eSIM works just like a regular phone number, so the recipient does not need to download the application.

Can I Send And Receive International SMS With All eSIM Numbers?

We provide both mobile and landline numbers, so some numbers might lack SMS features.

Every number’s features are listed in the “Subscription Summary” page.

What Do I Do If I Can't Find the Number Area That I Need?

We try our best to provide as many countries/ cities as possible and this process might take some time; however, if you do not find the area number you are looking for at the moment, you can request it directly from the app.

Go to countries list and click on the dotted icon below. It will open a “Request eSIM” ticket for you and our team will instantly receive your request and try to provide the number for you.

How Many eSIM Numbers Can I Buy On One Phone?

As many as you want! There’s no limit.

Can I Make International Calls with eSIMs?

Of course!

I Didn't Receive My Verification Code

Please contact our support team at support@numero.global. Include your real mobile phone number.

Can I Receive Calls On My eSIM Number?

You can receive calls on your Numero eSIM numbers on any device. All calls from the online caller are forwarded to the Numero eSIM application, so you must have an internet connection to receive calls. You can set up Voicemail or Call Forwarding when you are not connected or unavailable, or divert calls to your actual number.

Do I Need An Internet Connection To Use Numero?

You need to be connected to the internet to make calls and send SMS, but you can still receive calls when offline by activating Voicemail and Call Forwarding features to receive your calls on either your email or another available number you choose.

How Do I Recharge Or Add Credit?

To recharge your credit balance, click on the “Recharge & Rates” from the menu and then choose the amount you want to recharge with (€5, €10, €20, €50).

Or simply click on your balance display in your dial screen.

You can choose to pay with the app store credit which will be topped up in 2 hours, or PayPal which will be topped up instantly.

Security

Are My Calls and SMS Messages Safe?

Yes, all of your calls and SMS messages are safe as they are all encrypted.

Are My Personal Information Being Shared?

No, we don’t share your information with any third parties.

Does Buying eSIMs Require Proof of Documentation?

Only some numbers will require you to prove your identity with formal documents like a photo of your ID for further security.

Why Does Numero Request My Real Number?

Your real number is only needed to register with the app and to validate your account. After you register you can change your default phone number.