How to purchase and activate eSIM data plans | Numero Guide

Numero eSIM makes your travelling much easier with Numero eSIM data plans, you will no longer get lost in the airport looking for a place to buy a new SIM card, especially in a country speaking another language, you can buy the data plan even before you travel! Buy the data plan before you even fly and enjoy using it once you reach your new destination.

To activate Numero eSIM mobile data plans, your mobile must support eSIM. List of eSIM Supported Devices

  • Download Numero eSIM app.

 Download the app for free and complete the registration process.

  • From the home page, tap on “Mobile Data”

Data esim technology is only supported by a specific list of devices and  countries. Consequently, please ensure that your device and country do support this technology before purchasing any data package.

eSIM Supported Countries List

Europe

Croatia
Czech Republic
Denmark
Estonia
Finland
Germany
Austria
Hungary
Norway
Poland
Romania
Slovakia
Spain
Sweden
Switzerland
United Kingdom
Slovenia
Liechtenstein
Georgia
Belarus
Ukraine
Bulgaria
Lithuania
Latvia
Iceland
Cyprus
Italy
Romania
Luxembourg
Ireland
Belgium
France
Spain
Turkey
Portugal
Russia
Greece
Netherlands
Sweden
Switzerland

North America

Canada
United States

South America

Brazil

Asia.

Hong Kong
India
Kuwait
Qatar
Singapore
Taiwan  
Thailand
United Arab Emirates

Australia

Australia

eSIM mobile data

Here you have two options:

Option 1: Buy local data

You can purchase data from 150 countries for affordable prices by following these steps:

  • 1. Tap on “Local”.
  • 2. Enter the country name in the search box or scroll down to find your targeted country.

Option 2: Buy regional data

You can purchase data from 3 regional packages; the world, Asia, and Europe following these steps:

  1. Tap on “Regional
  2. Choose the package you want to purchase.
Local esim data

The following steps apply to both the local and regional data to complete the data purchasing steps:

  • Choose your data plan and tap on the “Buy” green button to buy the data.
  • A screen will pop up showing you all eSIM-supported devices, you can also enter your device model in the search box to see if it’s on the list or not, and click “Confirm” to continue.
  • Choose your payment method.
  • Congratulations! You now have the data plan.
local esim data
regional esim data

How to Install eSIM Data Plan?

Install the data packages on your device in one of two ways; manually or with QR code.

Note: Over and above, both ways are applied almost identically on Android and iOS (iPhone, Samsung, Google Pixel)

 On iPhone

You can install the data packages on your iPhone device manually or using the QR code by following these steps:

  1. Tap on the “Installation Guide” 
  2. Copy the data. 
  3. Go to settings > cellular 
  4. Click on “Add cellular plan” 
  5. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress and Activation code. Or Scan the QR code for QR installation. 
  6. Choose Secondary Label and change the name to “Numero”.

Add the APN Name*: Tap on Numero > Cellular Data Network > Cellular Data > Add APN.

Installation guide

Enable data roaming

Note: Moreover, in order to enjoy Numero data package, you must enable Data Roaming using the following steps.

Setting -> Cellular> Cellular data> choose Numero

Setting-> Cellular>Cellular plans> choose Numero> enable “Turn on this line” and “Data roaming”

Devices with different activation process

Samsung Galaxy S20 / Galaxy S21 series

Have you received the OR code from Numero eSIM?
Then scan the QR code using another device and

  1. Go to Samsung’s “Settings” 
  2. Under the “ Connections” menu, select “SIM card manager. 
  3. Choose “Add mobile plan”
  4. Your Galaxy S21 5G / S21+ 5G / S21 Ultra 5G will then automatically
    search for an active network plan
  5. Go at the bottom of the page ‘Other ways to add plans’ and choose “Add
    Using QR code”
  6. Scan the QR code.
  7. Once the Numero plan has been detected, tap on Add
  8. When your plan has been registered, select OK to turn on the plan
  9. Find your Numero eSIM displayed in the eSIM list.
  10. Rename the plan. 
  11. Define Numero plan as your default line for mobile data. 
  12. Click on “Mobile data” and choose Numero as preferred. 
  13. Click on “Change”. 
  14. Back in the Connections menu, tap on Mobile networks and put
    the Data roaming feature ON
  15. Don’t forget to activate the data roaming feature in the “mobile networks” in the connection menu and to click on “Access Point Names” to add the new APN in your Numero eSIM.  Name : Numero APN : kroly.
  16. Then disable your Wi-Fi in the Connections menu.

Need to know how with pictures, click on here.

Huawei P40 / P40 Pro

After receiving and scanning the QR code from Numero,

  1. Go to Huawei’s “Settings”
  2. Select “Mobile Network”
  3. Choose “SIM Management”
  4. Select “SIM 2” 
  5. Choose “eSIM” in “ SIM 2 settings” menu
  6. “ Add eSIM”
  7. Scan the QR code from another device or paper
  8. Click on “ Add this eSIM” 

After all, go back to “mobile network” and “ mobile data”, and then “Access Point Names” to  

 Add the new APN. 

Google Pixel 3/ Google Pixel 4

  1. In Settings, go to Network & Internet
  2. Select Mobile Network
  3. Click on “Add carrier”
  4. Scan your QR code
  5. Click “Start” to install your profile
  6. Activate Mobile data and roaming
  7. Set the Access Point Name (APN)

List of devices with no eSIM support

  1. iPhones purchased from China or Hong Kong are dual SIM, with no eSIM. 
  2. Pixel 3a purchased in South East Asia
  3. No support for Android Q Beta versions
  4. Samsung Galaxy S20 Hybrid Dual SIM – Samsung produce both eSIM and no eSIM version
  5. Huawei P40 Pro+ has no eSIM support
  6. LG, HTC, Xiaomi, Honor, RealMe, OnePlus, Vivo – no eSIM support yet

Does Your eSIM Require APN?

Some eSIMs need an APN settings update. If this is the case, the instructions to set up your APN are included with your installation instructions after purchase.

Countries with required APN

Country APN
Canada tn1
USA internet
Russia rh
Kazakhstan internet
South Africa rh
Greece internet
Netherlands internet
Belgium internet
France internet
Spain internet
Hungary internet
Italy internet
Romania internet
Switzerland rh
Austria internet
United Kingdom internet
Denmark internet
Sweden internet
Norway rh
Poland rh
Germany internet
Peru altanwifi
Mexico tn1
Argentina tn1
Brazil tn1
Chile tn1
Colombia internet
Malaysia kroly
Australia kroly
Philippines kroly
New Zealand kroly
Singapore kroly
Japan kroly
China kroly
Turkey internet
Pakistan kroly
Liberia rh
Ghana rh
Nigeria rh
Uganda rh
Portugal internet
Luxembourg internet
Ireland internet
Iceland internet
Cyprus internet
Finland internet
Bulgaria internet
Lithuania internet
Latvia internet
Estonia internet
Armenia rh
Belarus internet
Ukraine internet
Slovenia internet
Czech Republic internet
Costa Rica tn1
Hong Kong kroly
Kuwait rh
Saudi Arabia rh
Israel internet
South Korea kroly
Puerto Rico altanwifi
India kroly
Albania rh
Cambodia kroly
Democratic Republic of the Congo rh
Dominican Republic tn1
Iran rh
Mozambique rh
Myanmar kroly
Qatar rh
Oman rh
Croatia internet
Afghanistan kroly
Azerbaijan kroly
Bosnia and Herzegovina internet
Brunei kroly
Botswana rh
Ecuador tn1
Fiji kroly
Gibraltar internet
Guinea rh
Guinea Bissau rh
Honduras tn1
Indonesia kroly
Jersey internet
Kyrgyzstan kroly
Liechtenstein internet
Macau kroly
Macedonia rh
Malta internet
Montenegro rh
Mongolia kroly
Papua New Guinea kroly
Palestine rh
Reunion internet
Rwanda rh
Serbia rh
Slovakia rh
Taiwan kroly
Uruguay altanwifi
Uzbekistan kroly
Vietnam kroly
Samoa kroly

How to Setup Your APN and Get Connected?

Have turned data roaming on? Then you will need to configure the APN (Access Point Name) on your device in order to start using your eSIM data. How?

  1. For iPhones and iPad:
  • Settings > cellular/mobile > cellular/mobile data networks
  • Change the cellular/mobile > APN
  • Change the APN to the name provided in your eSIM installation details received after purchase.

2.  For Android:

  • Settings > Mobile Networks > access point name > change the APN to the name provided in your eSIM installation details received after purchase.

Some eSIMs need an APN settings update. If this is the case, the instructions to set up your APN are included with your installation instructions after purchase.

How to Setup Your APN and Get Connected?
access points names

If you experience problems,

If you experience problems receiving a signal or connecting to the internet, you may need to check a few settings or attempt to recover reception.

Here are a few ways to find out if you’re connected or reestablish signal:

  • Check if the roaming switch is OFF: Normally, a roaming switch is set to “OFF” when you’re not traveling abroad. If it’s switched off, your phone will not switch to your eSIM while you’re roaming. You can find it in the “Settings” of the phone
  • Reestablishing connection: If you’re having problems loading webpages or connecting to the internet, check to make sure you have enough signal bars for 3G or 4G/LTE. If you are in a functional coverage area and have tried all other fixes, you may need to complete a full power-down restart.

The problem has not been resolved yet? Feel free to contact our support team at any time.

FAQs on Installing eSIM Data Only Plans

Are Numero eSIM data plans refundable?

Data packages are unique and can be activated on one device only. Thus, it is nonrefundable.

Do you support data in my current location?

Numero eSIM  provides eSIM plans in more than 150 countries worldwide, so there is a big opportunity to support your country, visit the data page in our app and check if the country you’re looking for is supported.

What types of plans/packages does Numero eSIM offer?

We offer flexible and customizable packages; local and regional.

You are free to choose the data packages you need.

Available packages:

* The local packages are organised by country (150+ countries) (i.e. Turkey).

* Regional packages are grouped into larger regions (World, Asia, Europe).

  1. Select the data package that suits your needs

* If you don’t need a lot of data, you can choose a small package.

* Look at the amount of data (i.e. 5 GB) and its validity period (i.e. 15 days).

* Numero eSIM mobile data is prepaid, so once you buy a package, you won’t be charged again, unless you would like to top it up with additional data.

  1. Activate your new mobile data package from Numero eSIM.

* Its shown above for the different devices.

* You can also activate your package when you are ready to use it.

Should eSIM roaming be set to "ON" or "OFF"?

When using Numero, your eSIM should have roaming “ON.”

You want Numero eSIM to make sure you’re connected to local network wherever you’re traveling. This way your device understands that Numero eSIM might be switching you from one network to another in order to deliver the best possible connection with no extra charge.

esim data

If you have a primary SIM (your regular number), roaming on that should be “OFF” while you’re using Numero, this is because you want to rely on Numero eSIM and not on your regular phone number.

esim data

To sum up:

Numero eSIM = roaming ON.

Regular SIM (if you have one) = roaming OFF.

I’m experiencing the ‘Unable to Complete Data Plan Change’ error message, what should I do?

The ‘Unable to Complete Data Plan Change’ error message is related to an installation failure which can be caused by different factors as follows:

  1. Many eSIMs are installed on the device. eSIM compatible devices allow you to install multiple eSIMs, but depending on the device model, the number of eSIMs you can have active simultaneously may vary. For example, iPhones can store from 5 to 10 eSIMs depending on the device’s storage. For more information, please contact your phone manufacturer.

 If you confirm that you have maximised your device’s eSIM storage. You can remove your old eSIMs on the device.

  1. Cellular/Mobile data is disabled in the device’s settings
  2. Trying to install an eSIM that was already installed: most eSIMs can only be installed once.

You can verify if the eSIM is installed on your device by Going to Settings > General > About > Scroll down to find the ICCID (it’s a 20 digits number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number). If you confirm that the ICCID has been installed it might be a matter of making a few adjustments to get connected. Please refer to your eSIM installation page for all the details.

  1. Poor connection when trying to install the eSIM. This commonly happens when using the ship’s wi-fi or public wi-fi.

Try to follow the suggested solutions:  https://www.youtube.com/watch?v=1r2J8iYAXmY 

I’m experiencing the “This code is no longer valid” error?

This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection.

In order to confirm whether the eSIM has been installed or not, please proceed as below:

  • Go to Settings
  • Go to General
  • Tap About and scroll down

If the eSIM is installed and turned on you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.

Please note that in case the eSIM has been removed and you attempt to reinstall it, it will not be possible!

On the other hand, if you are installing the eSIM for the first time, this error message could be due to a poor connection, VPN enabled, or too many eSIMs installed on the device.

Please follow the steps below to install your eSIM successfully:

  1. Disable any VPN
  2. Ensure that you have a good and stable internet connection 
  3. Remove any eSIMs you will no longer use
  4. Check if the software is updated to the latest version 
  5. Try to install an eSIM through an installation method different than before (Manually).

My data's turned on, but it's not working, what should I do?

If you switched Numero eSIM data ON and you can’t get to the internet, check the following:

Is “Data Roaming” switched ON for Numero plan?

Tap on Numero plan, and make sure “Data Roaming” or “Roaming” is switched to “ON.”

If data roaming is turned OFF, your eSIM just isn’t able to connect to a network and draw on the data. 

Note: If you have a primary SIM data plan, make sure that data roaming is turned OFF so that you wont get charged for roaming.

Is your device network-locked?

eSIM data plans can only be installed on devices that aren’t locked to a particular network. If you are seeing a message about “Cellular Plans From This Carrier Cannot Be Added,” please contact your carrier to have your device unlocked.

Have you activated your eSIM data plan and turned it on?

Check if your eSIM is activated properly, as the instructions are different depending on your device.

If you’ve confirmed all of the above, but you’re still not able to get a data connection, it might point to an outage. 

Please email: support@numero.global 

How do I make calls with a data-only plan?

You can easily make calls with data-only plan, you have two different methods to choose from:

  1. Make and receive calls over the internet using a service like WhatsApp, FaceTime, Messenger, Skype, Zoom, etc.
  2. You can also make and receive calls using your original mobile number, even while using an eSIM as your data connection.

With this option, your provider may charge you for calls and texts sent and received outside of your normal coverage area. (These charges will appear on your next bill, with phone calls charged per minute and texts charged individually.)

You can ask your carrier, prior to your trip, what they charge for calls and texts. Then you can make a decision on whether or not to use your primary mobile number while you’re away.

The good news is that using your Numero eSIM data will prevent you from racking up roaming charges, so you’ll have access to low-cost data that has nothing to do with your carrier.

How Many eSIM can I have?

Numero subscribers are welcome to buy as much data eSIM plans as they prefer. In other words, there is no ceiling to that. However, one Plan will be working at a time.

Where can I find my confirmation code?

Please check your purchased data package duration. Open Numero -> My Numbers & Data -> My Data -> Installation Guide -> View You QR or SM-DP+Address and Activation code

How long can I use my Numero data eSIM?

Open Numero -> My Numbers & Data -> My Data -> Select your data plan package and check the duration.

The package starts from the date of activation, but use starts when you connect to the new network in the country you are traveling to.

What can I do if I cannot scan my QR code?

In some cases regarding mobile camera dysfunctionality, users can install data packages manually using Numero SM-DP+Address and Activation code given to you once you purchase the eSIM data alongside with the QR code.

Why my eSIM has stopped suddenly?

Don’t panic, your device may have stopped for some reasons. Restart your device and all will settle down. For further inquiries, just send us and we will right there either through the app or through our email: support@numero.global

Download Numero Now!

Other Resources: News/ Blog/ Tutorials
September 12, 2022

Surprise surprise! Extra free coins for new users

Here’s what’s new in Numero eSIM free coins center (iOS...

August 18, 2022

A New Numero Update

Less mess and a much easier purchase process! Here is...

July 28, 2022

What’s new on Numero eSIM new version!

Here is what’s new in Numero iOS 5.7.2 & Android...

A new update for Numero eSIM app design soon. Accordingly, some tutorials on the website will be edited until the end of September.
This is default text for notification bar