*iPhone series: eSIM on iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 11 series, iPhone 13 series, iPhone XS Max, and XR are not offered in China mainland, Hong Kong, and Macao.

*Samsung S20 Series, Samsung Galaxy S21 5G Series, and Samsung Galaxy Z Flip 5G that originate from the USA are not eSIM capable. Samsung Note 20 Ultra and Samsung Galaxy Z Fold 2 originated from the USA and Hong Kong cannot be used with eSIMs as well. Samsung devices in Canada may not be eSIM capable. Please contact your carrier to ensure that your Samsung device is eSIM capable.

*Pixel series: Pixel 3 bought in Australia, Taiwan, and Japan are not eSIM compatible. Pixel 3 devices bought with service from any US or Canadian carriers other than Sprint and Google Fi don’t work with eSIM. Pixel 3a that is bought in South East Asia and with Verizon service is not eSIM compatible as well.

*eSIM support depends on carriers. Regions that do not support dual SIM cards: Australia (Telstra and Optus), Japan (KDDI) Functions available on the live network depend on the situations of the carrier’s network and related services deployment.