How To Use Numero eSIM Support Center

Because our customers deserve the best, we are committed to providing you with the highest level of service and the best customer care system. If you have any inquiries or came across any problem while using Numero eSIM app, you can contact us through the ticket system (Numero eSIM Support Center) and provide us with the needed information. Our customer support team will then guide you to find the solution and fix all errors. Follow this tutorial to know how to use the whole Support Center in Numero.

What Channels Can You Use to Reach Us?

(1) Ticket System 

When you are facing any problem or even a simple error in Numero eSIM app, you can report this issue and get help instantly by following these steps:

  1. From the home page, select “Support Center”
  2. Here you can view your tickets history or send a new ticket. If you want Numero eSIM support center help, click on “OPEN TROUBLE TICKET”.
  3. Numero eSIM app suggests that you choose an issue from the list, or you can choose “Other” to write an non-mentioned issue
  4. Here you can write the subject, compose your message and attach images to clarify your issue, as shown in the image below.
  5. When you complete the above steps successfully, you will receive this message: “Your ticket was sent successfully. Our representative will answer you shortly”
  6. Numero eSIM customer support team will reply to your ticket in the next 24 hours
  7. Open the history of the ticket in Numero eSIM app.
  8. You can reply to the message through the text box.

Notes: 

  • You can write the message in any language.
  • To be able to attach an image to your ticket, make sure to give Numero eSIM app the needed permission to access your mobile photos library.
  • You are allowed to send one ticket a day.
click on support center in Numero
open trouble ticket
choose a suggested issue
choose other to write your issue
add an attachment
confirm your trouble

(2) Send Us an Email

You can also send your inquiry, problem, or suggestion to our customer support through the email: support@numero.global

(3) Contact us through our Website 

You can start a live chat with our support through the website: Numero eSIM App. 

(4) Social Media 

Find us also on the different social media platforms including:

We are pleased to always be there to help you

Download Numero Now!

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