What Would You Like To Know About Your Best Virtual Number App -Numero eSIM-?

Do you have a question while using your virtual number app on iPhone or Android? check the list below or search to get your answer quickly.

Payments & Charges

Does Numero eSIM provide a free trial?

Numero no longer offers the 24 hours free trial to new users by the end of April 15th, 2020. Numero eSIM upgraded its services and preferred to provide its users with a free number for longer time through the updated Free Number Center.

How Much Do Numero eSIM Numbers Cost?

We try hard to provide the lowest prices possible, eSIM number prices depend on the country of the number. For example, the USA starts at €2.5/month.

What Are The Available Payment Options
  1. Valid payment card (Debit or Credit)
  2. App store credits
  3. Redeem codes if available
Are There Any Additional Fees to Payments

Yes, additional fees may apply depending on currency exchange rates and country tax rules.

What Are The Current In-App Purchases

You need to pay for buying eSIM numbers that is a monthly subscription system with no long term commitment. Also you will need to buy in-app call credit.

There might be additional amazing features in the future that will require payments and we will make that clear in our advertising and in-app.

How Much Do Calls Cost? How Are Calls Charged

You are charged based on the price of the destination you are calling. To check the price rates, simple go to the side menu and choose “Recharge & Rates”.

You can also dial the number you want to call in the dial pad, or choose your contact, and the call rate will be displayed underneath the number.

Call rates are displayed per minute.

How Much Does Roaming Cost With Numero eSIM

Nothing! Roaming is completely free. Receive calls free anywhere in the world on your eSIM numbers. Just make sure you are using Wifi and not your phone’s data.

Subscription & Recharge

Can I Upgrade And Downgrade From Annual Subscription?

Upgrade to annual subscription:

  • If you are an iOS user, the annual subscription will start immediately and you will be refunded the rest of your monthly subscription.
  • If you are an Android user, (due to Google Play store policy) the annual subscription will start at the end of your current monthly subscription.

Downgrade from annual subscription:

To downgrade from annual subscription, you have to cancel your subscription and subscribe again for a month. In this case you will lose the subscription fees.

What Is The Subscription Period?

Virtual phone numbers:

All numbers work on a monthly subscription basis, which means that the user must pay for the subscription extension each month to maintain the same number. Some other numbers provide annual subscription plans, where users pay one a year.

Data eSIM:

Depends on data plans you chose. Once your purchased Data plan is activated, you can use it within 7 or 30 days.

Does Numero eSIM provide a free trial?

No, starting from 15.4.2020 Numero esim stopped providing Free Trials. Meanwhile, the prices for our numbers decreased sharply (USA Numbers ).Furthermore, We decreased the required coins needed to get a free number.

Do I Have to Buy Credit For Every Number I Subscribe To?

No. The purchased balance can be used for any number you have subscribed to.


What eSIM In "Numero eSIM" Stands For?

While Numero means “Number” in Spanish. Our eSIM stands for Electronic SIM (eSIM) as the phone number is delivered electronically through the mobile application, you can not use the eSIM without the app.

Can I Register Without Having A Real Phone Number

No, You have to register with your real phone number for more security. In case you lost your account we can help you to restore it.

What Do I Need To Be Able To Use Numero eSIM
  1. App version 4.2 or higher for Android, 9.0 or higher for iOS
  2. Internet connection
  3. Payment method
How Do People Call Me On Numero eSIM

People call you on your Numero’s eSIM number as they usually do with your real number, because it’s real.

All you need after purchasing the number is to give the concerned persons your new number as you normally do.

Can I Use Numero eSIM Numbers to Register In Social Media And Apps Like WhatsApp

Yes, we provide this eSIM feature in Social Media Numbers category and some other numbers. Please make sure to check the number of features before purchasing it.

Note that SMS delivery from internet services for these numbers is not guaranteed when registering in social media and app so it is advised to use the call option to receive the registration codes.

How to Check The Current Available Countries

Our app provides numbers for more than 20 countries and over 2000 cities worldwide and the list is consistently changing and expanding.

To check the list of countries:

  • Install and register to Numero eSIM
  • Open the App and go to “Buy eSIM” to browse the list of countries
  • Click on each country to see the list of available cities and click on the city to see the list of available numbers
How Do I Buy eSIM Numbers
Are My Phone Contacts And Numero eSIM Contacts Linked

Yes! You will find all of your phone’s contact automatically synced with the app.

How To Set Up Voicemail

Please click here for more details on how to use voicemail and call forwarding.

Can I Use Numero eSIM On Tablets

Yes, you can turn any smart device into a calling device with Numero.

Can I Use Numero eSIM When I Travel

Yes, Numero eSIM works regardless of your geographical location. You just need an internet connection to make calls. The best part is, roaming will always be free on your eSIM numbers!

Why Can't I Make Calls

This could be due to several reasons:

  • You may have run out of credits
  • The number you are calling is incorrect, can not be accessed, or you have not entered the country key
  • Poor Internet connection

The best thing you can do in all cases is contact customer support at support@numero.global or send a ticket from within the app.

How Do I Register To Numero eSIM

Follow these steps:

  • Install Numero eSIM on your mobile
  • Enter your real mobile number via our trusted Facebook verification system
  • Within seconds you will receive and fill in your code
  • You are now registered to Numero

In case of having trouble registering to the app, please contact our support team at support@numero.global

Can I get a free number in Numero?

Yes, you can get a USA free number through our coins center in the Android version and soon in the iOS version.
For more information about how to do it, check this tutorial: Virtual phone number for free.

What is Android's Work Profile? And how is it related to Numero Space?

Work profile is a solution allows admin to control some data and apps separately from everything else on the device. Numero Space allows you to clone all apps on your Android device by creating a new work profile.

Can I receive concurrent call lines on multiple toll free numbers?

Yes, you can have multiple active lines on multiple toll free numbers at the same time on the same device.
Use hold feature to manage the multiple calls.
You can watch your calls history to follow up after the calls.

I bought a virtual number and I can't activate it in my iPhone's eSIM, why?

Our eSIM stands for “electronic SIM” and not “embedded SIM” as the phone number is delivered electronically through the mobile application.
If you have any of the Dual SIM iPhones (one of them being apple’s eSIM) like iPhone XS, iPhone XS Max, and iPhone XR then don’t confuse apple’s embedded eSIM with our electronic eSIM. Our virtual numbers won’t be embedded to your phones eSIM and can only be managed through our app.

How Do I Change My Numero eSIM Number

The only way to “change” the Numero eSIM  number is to unsubscribe and add a new number. You can not trade or exchange a number at the moment, however this might be a future feature.

What OS Version Do I Need To Use Numero eSIM

4.2 or higher for Android and 9.0 or higher for iOS.

Do My Contacts Need To Have Numero eSIM Installed On Their Phones

No. Numero eSIM works just like a regular phone number, so the recipient does not need to download the application.

Can I Send And Receive International SMS With All eSIM Numbers

You need to check your number features before purchasing it. Some numbers do not support receiving SMS. However, Sending SMS is an option in all Numero eSIM numbers.

What Do I Do If I Can't Find the Number Area That I Need

We try our best to provide as many countries/ cities as possible and this process might take some time; however, if you do not find the area number you are looking for at the moment, you can request it directly from the app.

Go to countries list and click on the dotted icon below. It will open a “Request eSIM” ticket for you and our team will instantly receive your request and try to provide the number for you.

How Many eSIM Numbers Can I Buy On One Phone

As many as you want! There’s no limit.

Can I Make International Calls with eSIMs

Of course!

I Didn't Receive My Verification Code

Please contact our support team at support@numero.global. Include your real mobile phone number. You may as well contact the customer support team via the application.

Can I Receive Calls On My eSIM Number

You can receive calls on your Numero eSIM numbers on any device. All calls from the online caller are forwarded to the Numero eSIM application, so you must have an internet connection to receive calls. You can set up Voicemail or Call Forwarding when you are not connected or unavailable, or divert calls to your actual number.

Do I Need An Internet Connection To Use Numero

You need to be connected to the internet to make calls and send SMS, but you can still receive calls when offline by activating Voicemail and Call Forwarding features to receive your calls on either your email or another available number you choose.

How Do I Recharge Or Add Credit?

To recharge your credit balance, click on the “Recharge & Rates” from the menu and then choose the amount you want to recharge with (€1, €5, €10, €20, €50).

Or simply click on your balance display in your dial screen and purchase it.

What types of numbers in Numero?

Numero eSIM app provides social media numbers , mobile phone numbers and  toll free numbers.

Why are some numbers blocked on WhatsApp?

Your Numer or device can be banned by WhatsApp in these cases:

  1. When you send spam messages.
  2. When Multiple Whatsapp contacts block you.
  3. When you try to register with multiple numbers in a short period.

Registering in social media and apps using Numero’s free trial number is not allowed for security reasons as trial numbers are distributed to different users daily.

Can i own more than one toll free number?

Yes, and you can forward calls to different devices.

How is toll free cost calculated?

The cost varies from one country to another and depends on the caller’s number type if it’s a landline, mobile or PayPhone number.

Can I use the toll free number to call out?


How much cost toll free number outgoing calls?

It depends on calling destination.


Are My Calls and SMS Messages Safe

Yes, all of your calls and SMS messages are safe as they are all encrypted.

Are My Personal Information Being Shared

No, we don’t share your information with any third parties.

Does Buying eSIMs Require Proof of Documentation

Only some numbers will require you to prove your identity with formal documents like a photo of your ID for further security.

Why Does Numero Request My Real Number

Your real number is only needed to register with the app and to validate your account. After you register you can change your default phone number.