Acceptable Use Policy

Numero numbers are real phone numbers intended for genuine person-to-person and business communication. Typical permitted uses include:

• Keeping a local presence in another country or market for personal or business reasons.
• Separating work and personal calls and messages on a single device.
• Staying reachable on a familiar number while travelling or living abroad.
• Receiving calls and text messages sent to you by people and organisations you deal with.
• Running legitimate business communication with customers who expect to hear from you.

You must not use a Numero number or any Numero service for any of the following. This list is not exhaustive, and we may treat other conduct as a breach where it is unlawful or harmful:

• Fraud, deception, or any attempt to obtain money, credentials, personal data or property under false pretences.
• Impersonating another person, business, or organisation, or otherwise misrepresenting your identity or your affiliation with anyone.
• Spam, unsolicited bulk messaging, mass automated dialling, or any high-volume messaging or calling that is not directed at genuine individual recipients.
• Evading, bypassing, or defeating the identity verification systems, account-security controls, or terms of use of any third-party platform or service.
• Opening, registering, or accessing an account in another person's name, or without that person's knowledge and authorisation.
• Harassment, threats, abuse, or any contact intended to intimidate or distress another person.
• Distributing malware, phishing links, or any content designed to compromise another person's device, accounts or data.
• Resale or redistribution of Numero numbers to third parties for any of the purposes listed above.
• Any other use that is unlawful under the laws that apply to you, or under the laws of the country the number is issued from.

We act on reports of misuse from users, platform partners, carriers and regulators, and on misuse we detect ourselves. Where we determine that a number or account has been used in breach of this Policy, we may take any of the following steps, with or without prior notice:

• Suspend the number or the account while we investigate.
• Permanently terminate the number and any associated services, without refund of amounts already paid.
• Withhold or reclaim a number so that it cannot be reassigned to the same user.
• Disclose relevant account and usage information to law enforcement, regulators, or an affected platform where we are required or legally permitted to do so.