An eSIM (Embedded SIM) is a digital SIM that allows you to activate a cellular plan without needing a physical SIM card. It is built into the device and can be remotely programmed by your carrier.

Most recent models of iPhone, Samsung Galaxy, Google Pixel, and some Huawei phones support eSIM. If you’re unsure, check with your device manufacturer.
The quickest way to check if your device supports eSIM is through your phone’s settings:

1. For iPhone:
   • Go to Settings > Cellular > Add Cellular Plan.
   • If you see an option to “Add Cellular Plan,” your device likely supports eSIM.
2. For Android:
   • Go to Settings > Network & Internet > SIMs or Mobile Network.
   • If you see an option like “Add eSIM” or “Download a SIM,” your device likely supports eSIM.
3. Alternative method:
   • Dial *#06# on your phone.
   • If your device supports eSIM, you’ll see its unique eSIM identification number (EID) displayed.

Yes, you’ll need an active internet connection (Wi-Fi or mobile data) to download and install the data eSIM profile from Numero on your phone.

Your eSIM will typically activate as soon as it’s installed, your device is connected to the internet, and you arrive at your destination. Activation may take a few minutes, depending on your carrier or service provider.

Yes, you can switch between your physical SIM and eSIM on most devices that support eSIM technology. This allows you to select which SIM to use for cellular data, calls, and messages within your device’s settings.
Here’s how to switch between a physical SIM and an eSIM:

1. On iPhone:
   • Go to Settings > Cellular (or Mobile Data).
   • Under Cellular Plans, you’ll see both your physical SIM and eSIM profiles. Each will have labels like “Primary” and “Secondary” or custom labels if you’ve set them.
   • Tap on the line you want to manage and choose Turn On This Line if you want to use it for calls or data.
   • To set which SIM to use for Cellular Data:
     • Tap Cellular Data.
     • Select either your physical SIM or eSIM.
     • To assign your preferred line for voice calls:
     • Tap Default Voice Line.
     • Select the SIM you want to use.
2. On Android (Samsung Galaxy, Google Pixel, etc.):
   • Go to Settings > Network & Internet (or Connections) > SIMs or SIM Card Manager.
   • You’ll see your physical SIM and eSIM profiles listed.
   • Tap on each SIM to enable or disable it.
   • To set which SIM to use for Mobile Data:
     • Look for a setting like Preferred SIM for data or Data SIM.
     • Select your preferred SIM.
     • Similarly, for calls and messages.
     • Look for options like Preferred SIM for calls or Call Preferences.
     • Choose the SIM you want.

If the QR code doesn’t work, check the following:

• Your device is compatible with eSIM.
• You’re connected to the internet.

If the issue persists, contact us at our support email: support@numeroesim.com for further assistance.

No, eSIMs are only compatible with unlocked phones, so please ensure your phone is unlocked before purchasing an eSIM.

Yes, you can use a physical SIM and an eSIM on devices that support dual SIM functionality. This allows you to have two active lines for calls, data, and messaging.

If you have any issues:

1. Ensure your device is eSIM compatible.
2. Ensure your device software is up-to-date.
3. Double-check your internet connection.
4. Restart your device.

If the issues continue, please reach out to our customer support team for further assistance. You can contact us at our support email: support@numeroesim.com, or submit a ticket through the app.

Yes, you can disable an eSIM in your device’s settings. This allows you to temporarily turn off the eSIM without having to remove it from the device.

Navigate to your device’s Mobile/Cellular Settings. It will show whether the primary SIM (physical SIM) or eSIM is being used for data. If multiple eSIMs are installed, the active one will display its label.

To perform a manual network search:

1. Go to Settings > Mobile Data.
2. Select your eSIM profile.
3. Disable Automatic Network Selection.

Data plans are unique and can be activated on one device only. Therefore, they are nonrefundable.

To know the validity of your purchased data plan:

• Open Numero -> My Products -> My eSIMs-> Select your data plan to check its duration.

Yes, users can purchase as many data plans as they want, but only one plan can be active at a time. Consider regional data plans for travel across multiple countries.

Open Numero -> My Products -> My eSIMs-> Installation Guide -> View your QR code or SM-DP+ address and activation code.

Users can top up existing data plans from My Products -> My eSIMs -> choose your eSIM and tap Top-up.

If you're having trouble scanning a QR code, here are some tips that may help:

• Check your camera: Make sure your device's camera lens is clean and free from any obstructions. Ensure that the camera is focusing properly on the QR code.
• Lighting: Make sure the QR code is well-lit. Avoid strong glare or shadows that could make it difficult for the camera to read the code.
• Alignment: Hold the device steady and make sure the QR code is fully inside the camera's viewfinder. Some devices may require you to keep the QR code centered.
• Restart your device: Sometimes, restarting your phone can resolve any minor issues with scanning.

If the problem persists, consider reaching out to customer support for further assistance

• Make sure you have followed the installation guide instructions correctly.
• Check if your location has proper data coverage.
• Restart your device if necessary.

If the issue persists, refer to the detailed tutorial or contact customer support at support@numeroesim.com.

If you are using the same phone to activate your eSIM:

1. Take a screenshot of the QR code or save it to your phone’s gallery.
2. During the eSIM activation process, select the “Scan from Gallery” option (availability depends on your phone's model and software version).
3. Navigate to your gallery and choose the saved QR code image

If this option isn’t available on your device or you encounter any issues, please contact Numero Support at support@numeroesim.com.

To switch back to your home SIM after using Numero's eSIM:

1. Open your device's Settings.
2. Navigate to Cellular or Mobile Data.
3. Locate the active eSIM profile and toggle it off or set your home SIM as the primary data source.
4. Ensure your home SIM is active by selecting it under the Default Voice Line or Default Data Line settings, depending on your phone's model and software version.

For additional assistance, contact Numero Support at support@numeroesim.com.

To remove an eSIM profile from your device:

1. Open your device's Settings.
2. Navigate to Mobile/Cellular Settings (the name might vary depending on your device and operating system).
3. Tap on the eSIM profile you want to remove.
4. Select Remove Cellular Plan or Delete eSIM Profile (this option may vary based on the phone's model or software version).
5. Confirm the action.

No, data eSIM is for internet use only. However, Numero offers virtual phone numbers and calling plans at competitive rates, the virtual number is also available within the local eSIM packages offered for several countries by Numero

Once payment is processed, the QR code will appear instantly on the installation guide.

Contact customer service to request suspension or termination of your eSIM profile. Email them at support@numeroesim.com.

Contact support at support@numeroesim.com to request a SIM swap and provide

• Old device model/brand.
• New device model/brand
• EID of the new device (found under Settings -> General -> About).

Contact customer support with proof of purchase at support@numeroesim.com. If the plan hasn’t been used, it may be possible to change it.